Random Rantings

As a person I believe that we are all entitled to respect. I believe that if you work in customer service, you should respect the people that you are interacting with. I had an experience today with an auto insurance company, and the people were rude and disrespectful. I mean, really? How do you expect to "sell" your company off as being reliable, if you can't even treat a person you are dealing with with respect? I should probably explain the reason for my rant. On May 16th, the day before we moved into our current residence, my sister and I were in a car accident. It's wasn't severe, but we both had to undergo a few months of chiropractic adjustments. We have been trying to settle this case for the past 3 months. We have waited and waited for them to send papers and make offers, but to no avail. I got an offer, not long after we finished our chiropractic visits, with a ridiculously low amount. I then tried to counter offer, and the woman said that she couldn't "entertain" my offer. When I spoke to her boss today he at least attempted to try and settle the case. The only thing that he and I accomplished was for me to become annoyed, and him nervous when I asked to talk to his boss. He avoided the question, so Crystal, my sister, called him back and got his boss' name and number and boy was he scared. She then called to complain about the service that we had received between him and the woman that we had to work with before. He told her that even tho he didn't handle claims that our offer wasn't unreasonable and that he was going to have a talk with his team. So here we are awaiting the results, that we should get no later than tomorrow. I will be happy to have this all settled and done with so that we can get on with our lives, and no longer have to worry about this whole thing.